Frequently asked questions

Table of contents

Recruiting & Vetting

What is a Growth Assistant (GA)?

A Growth Assistant is a full-time (40 hours/week), Philippines-based rising star ready to support your business. All GAs are college-educated, fluent in written and verbal English, and come with 2+ years of relevant work experience.

We don’t staff from a bench — we actively recruit based on your specific needs. It typically takes us 3–6 weeks to find and embed the right GA for most standard roles.

Recruiting & Vetting

Can we interview candidates or review resumes before placement?

No — and that’s by design.

You don’t need to sort resumes or conduct interviews. Once we align on your ideal candidate profile, we take care of the entire recruitment process: sourcing, vetting, skills testing, background checks, and onboarding.

When we introduce your GA, it’s Day 1 — they’re ready to go. If it’s not a match (very rare), we’ll fast-track a replacement at no cost to you.

Recruiting & Vetting

Can we provide a test or skills exercise during the hiring process?

Yes — within limits.

If you have a short exercise or key questions you’d like us to include, we’re happy to review them. As long as it doesn’t impact the recruitment timeline or talent pool, we can typically integrate it.

Note: Take-home tasks can present authenticity risks (i.e., outside help), so we often suggest sending a few role-specific questions we can include in our live interviews instead.

Recruiting & Vetting

What makes your recruiting process better than other offshore hiring solutions?

We don’t just hand you a stack of profiles — we bring you one, qualified, ready-to-go hire.

Only 1 in 100 applicants makes it through our six-stage vetting process, which includes live skill assessments, interviews, background checks, and U.S.-based oversight. We tailor each hire to your tools, time zone, tasks, and company culture.

Recruiting & Vetting

Do you perform background checks?

Yes.

All GAs are required to submit a Police Clearance Letter, which is a national-level background check in the Philippines. If needed, we can pursue an additional clearance via the National Bureau of Investigations (NBI), which is equivalent to FBI-level screening — though it takes significantly longer.

Engagement & Structure

Will my GrowthAssistant only work for me?

Yes. 100%.

Your GA is fully dedicated to you — full-time, fully embedded, and working exclusively in your Slack, Zooms, inbox, and systems. They’ll use a company email, join your team meetings, and work in your time zone. Most are already used to working U.S. hours.

This embedded model is key to delivering long-term value. When you fully induct your GA as a team member, they’ll deliver far beyond basic task work.

Engagement & Structure

Do you offer part-time or short-term contracts?

No — we only offer full-time, long-term support.

Our model is built around embedded, 40-hour-per-week team members. This attracts better talent, provides stability, and allows GAs to grow within your org — unlike freelancers or short-term contractors.

In most cases, if you think you only need 20–25 hours/week, you’ll discover more than enough valuable work to fill the full 40 once the GA is fully integrated.

Engagement & Structure

What types of tasks can a Growth Assistant support?

GAs are incredibly versatile. Here are a few common task categories:

Design & Video Editing
Paid Media Support
Organic Social & Influencer Coordination
Email Marketing & Automation
SEO & Blog Management
Data Entry, Reporting, and Analytics
Customer Experience & Live Chat
Sales Support & Lead Research
Admin & Ops Support

Have a specific role in mind? Let’s chat and see if we can match it.

Engagement & Structure

How do you prepare GAs (and clients) for Day 1?

We’ve built onboarding processes for both sides:

GAs go through a formal onboarding and training experience.
Clients receive our GA Readiness Checklist, access to an Implementation Manager, and help setting up tools, expectations, and reporting.

We ensure your GA shows up ready to contribute. We also track responsiveness, productivity, and communication internally to ensure high performance from Day 1.

Pricing & Contracts

What is the pricing for a Growth Assistant?

Our clients pay $3k to $4k per month for a full-time Growth Assistant, depending on seniority and skill set. That subscription includes strategic hiring support, talent match guarantee and full-service HR & Admin.

Pricing & Contracts

What is the subscription term?

90-day initial commitment
Moves to month-to-month after 90 days
30-day notice required to cancel

Pricing & Contracts

Can a GA start earlier than planned?

Sometimes.

Our typical matching process takes 3-4 weeks, but lead times can sometimes be a week or less. While we respect resignation notice timelines, we also take into account client urgency and can fast-track matching and onboarding as needed.

Working Together

Can I incentivize or bonus my GA?

Yes — and we encourage it!

Just submit the performance or bonus details to our team, and we’ll incorporate it into payroll within 2 weeks. A 3.5% processing fee ensures the GA receives 100% of the bonus payout.

Working Together

How does paid time off (PTO) work?

We have structured policies for both PTO and holidays. PTO is accrued based on tenure, and holidays are aligned with US holidays. We encourage GAs to take planned time off to recharge — it leads to better long-term performance and retention. We also have policies in place if you need to request your GA to work overtime or on a holiday.

Security, Technology & Compliance

Do GAs have the right hardware and internet?

Yes.

Minimum requirements:

Laptop with at least i3 processor and 8GB RAM
10 Mbps internet connection
Backup internet in case of outages

Security, Technology & Compliance

Is my company’s data safe?

Yes.

GAs log into your systems using your email credentials. GrowthAssistant does not store any client data. You may also choose to provide VPNs or device security as needed.

Security, Technology & Compliance

How do you monitor your GAs?

We use time-tracking software that logs hours and takes periodic screenshots (about every 10 minutes). These are stored for 6 months and accessible only to HR — not used for micromanagement. If you prefer to disable tracking, we can turn it off.

Security, Technology & Compliance

Who is liable if a GA makes a mistake?

Growth Assistants should be treated like your internal employees. While we recruit and support your GA, you retain oversight. Clients are responsible for the GA’s actions and work product.

Security, Technology & Compliance

Can I bring my GA onsite or fly them to another country?

Unfortunately, no.

Our model is designed for remote support. Due to visa complexities and legal risks, we do not support international travel or temporary relocations for GAs.

Security, Technology & Compliance

Is GrowthAssistant a U.S.-based company?

Yes.

We’re based in the U.S. All subscriptions and billing are handled stateside, and we act as your recruiting partner and employer-of-record for your offshore talent.

Value & Support

Why should I choose GrowthAssistant over other offshore hiring options?

GrowthAssistant is more than a staffing firm — we’re a full-service recruiting, onboarding, and HR partner.

Here’s what sets us apart:

You don’t need to lift a finger — we recruit, vet, and onboard for you
Every hire is custom — no benches, no recycled résumés
Full-time, embedded GAs who grow with your team
Daily productivity tracking and performance monitoring
Dedicated Customer Success Managers and implementation support
Fast, free replacements if anything’s not working
Transparent pricing and flexible terms

We’re built to help you scale — faster, smarter, and without the usual hiring friction.

Value & Support

Do GAs have growth opportunities at GrowthAssistant?

Yes — this is a key part of our model.

We offer ongoing evaluations, upskilling, and leadership development. Many GAs grow into more strategic roles with their clients over time. Our infrastructure supports their long-term development — and your long-term success.

Value & Support

Do you have a formal contract I can review?

Yes.

Our Terms of Service act as our standard agreement. Once you submit your billing info, the agreement becomes active. For clients who need a Master Services Agreement (MSA), we’re happy to review on a case-by-case basis.

Hiring Global Talent

What are the risks of hiring offshore talent, and how do you avoid them?

Hiring offshore can raise concerns around communication, quality control, and accountability. But at GrowthAssistant, we’ve built our entire model to remove those risks.

Here’s how we solve for the big ones:

Quality: Every GA goes through a 6-step vetting process, with just 1 in 100 applicants making it to placement.
Communication: All GAs speak fluent English and work in your time zone, on your tools, in Slack, Zoom, and email.
Accountability: We track hours, productivity, and responsiveness — and we handle performance coaching or replacements if needed.
Continuity: Our churn rate is under 7%, and we fast-track any replacement.

In short: offshore doesn’t mean risky — not when it’s done right.

Hiring Global Talent

How do I manage an offshore assistant without micromanaging them?

The key is to embed them like any remote team member — not treat them like an “outsourced task-doer.”

At GrowthAssistant, your GA:

Works 40 hours/week in your time zone
Uses your tools (Slack, Zoom, Asana, etc.)
Joins your meetings and responds in real-time
Follows your SOPs and reporting rhythms

We also provide internal coaching, time tracking, and client success support — so you don’t have to babysit.

When you induct your GA like any other team member, they’ll deliver far more than just task completion.

Hiring Global Talent

Is offshore talent really as good as hiring someone locally?

Yes — and in many cases, they’re better.

Our GrowthAssistants are:

College-educated
Fluent in written and spoken English
Professionally experienced (2–5+ years in relevant roles)
Full-time, fully embedded, and invested in your success

They’re not freelancers or general VAs. They’re vetted, trained, and placed based on your specific needs — not pulled from a bench.

You get access to world-class talent at a fraction of the cost, with none of the recruiting lift.

Hiring Global Talent

How much does an offshore assistant cost, and what’s included?

Our clients typically pay $3k to $4k per month for a full-time Growth Assistant, depending on seniority and skill set. That subscription includes everything below.

What’s included:

Full-time, dedicated Growth Assistant (40 hrs/week)
End-to-end recruiting, vetting, and onboarding
Time tracking and activity monitoring
Payroll, benefits, and holiday coverage
Fast, no-cost replacement if needed
Dedicated Customer Success Manager

No hidden fees. No platform markups. Just one monthly invoice.

Hiring Global Talent

Is it safe to share sensitive company information with an offshore assistant?

Yes — as long as you work with a structured partner like GrowthAssistant.

We take security and data integrity seriously:

Access: GAs use your tools and log in with your company credentials.
Data: We do not store or access your data directly.
Security tools: Many clients choose to use VPNs, password managers, or access controls (optional).
Monitoring: Our systems track login activity, time-on-task, and general productivity (screenshots available to HR only).
Escalation: If there’s ever a concern, our team is trained to act fast and transparently.

You’re in control — and your data stays in your environment.

info@growthassistant.com

2025 GrowthAssistant, LLC