Growth Assistants helped reduce wait times from months to weeks

What is Legacy Box

Legacy Box faced scaling challenges and communication issues with previous virtual assistants. When their inbound volume tripled, they needed a cost-effective solution to handle customer support efficiently. Growth Assistants (GAs) stepped in and quickly adapted, handling service requests, chat support, and updating Help articles. Their reliability, responsiveness, and ability to save time and effort in managing customer support tasks proved invaluable, making GAs an essential part of Legacy Box’s team.

Challenges:

Legacy Box faced communication issues with previous virtual assistants from another company, leading them to reconsider offshore help. Their inbound volume tripled due to a company change, creating a bottleneck in handling customer support efficiently. A switch to a new setup was necessary after GDrive’s update caused issues.

How GrowthAssistant Helped:

Growth Assistants proved to be the right solution for Legacy Box’s needs. They effectively handled customer support tasks, service requests, chat support, and helped update Help articles. Their adaptability and responsiveness were crucial in managing the increased workload.

Results

Legacy Box’s experience with GAs has been positive. The GAs’ reliability, effective communication, and quick task execution saved time and effort in managing customer support. Their value lies in cost-effectiveness and contributing significantly to the team’s overall efficiency. GAs are highly reliable and consistent in understanding and executing tasks, providing a positive experience for any team. Their adaptability and valuable support make them a valuable addition to any company.

Without GAs, Legacy Box would face significant challenges in managing the increased workload, and the team would be under greater pressure to handle customer support effectively.

Conclusion

When implementing GAs, involve your in-house team in the discussion. Meeting and interacting with the GAs like your home team helps foster a positive and collaborative working environment.

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