Trusted by 200+ Clients
Scale Customer Happiness with a
Customer Support
Stop letting slow response times, rising churn, and overwhelmed support teams damage your brand reputation. A Growth Assistant Customer Success & Support Assistant delivers responsive, empathetic service — helping your customers feel heard, supported, and loyal.
Zero Risk: You pay nothing if you don’t hire
How a Customer Support Assistant Scales Customer Happiness
Core Tasks:
- Manage support tickets via email, chat, or CRM
- Troubleshoot issues and escalate complex cases
- Process refunds, orders, and account updates
- Host onboarding calls and create help resources
- Track CSAT, NPS, and churn metrics for insights
Skilled in Your Tech Stack:
Zero Risk: You pay nothing if you don’t hire
Trixie
Customer Support Specialist
Greg
Customer Support Specialist
Noel
Customer Support Specialist
Len
Does your team need a Customer Success & Support Assistant?
1. Slow Responses
- Overloaded inboxes delay replies, frustrating customers.
- Inconsistent SLAs erode trust and lower CSAT.
- Manual triage creates bottlenecks during peak demand.
2. High Costs
- In-house hires can cost $5k–$8k+ per month.
- Agencies often provide rigid packages with hidden fees.
- Scaling support up or down is expensive and slow.
3. Customer Churn
- Poor onboarding leads to lost revenue opportunities.
- Missed escalations drive higher churn and refunds.
- Lack of proactive support weakens long-term retention.
GrowthAssistant is the easiest, fastest way to find a Customer Support
No stacks of resumes, no hour-long interviews. When you partner with GrowthAssistant, we own the recruitment cycle so you don’t have to.
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Match Guarantee
We ensure you’re paired with the perfect Growth Assistant to meet your business needs and can contribute to your growth goals.
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Efficient Hiring
We manage recruiting and HR while providing ongoing training and personalized support for your assistant.
White Glove Support
Equip your Growth Assistants with specialized skills to help grow your business.
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Transparent, Always
Simple, month to month subscription at $3-4k per month, per role.
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See us in action
Case studies, playbooks, and thought leadership
Hiring a Customer Support FAQ
What daily tasks should I delegate to a Customer Success Assistant vs. what my CSMs should own?
How can a Support Assistant help improve first-response and resolution times?
Which platforms and tools should a Customer Success Assistant be skilled in for 2025?
How do Customer Success Assistants help reduce churn?
Can a Customer Success Assistant help with community management or customer groups?
Your Team
GrowthAssistant
Struggling to Keep Up with Customer Support Demands?
Hire a Customer Success & Support Assistant Today
Book a 25-minute intro call
