Trusted by 200+ Clients
Scale Customer Happiness with a
Customer Support
Stop letting slow response times, rising churn, and overwhelmed support teams damage your brand reputation. A Growth Assistant Customer Success & Support Assistant delivers responsive, empathetic service — helping your customers feel heard, supported, and loyal.
Zero Risk: You pay nothing if you don’t hire
Does your team need a Customer Success & Support Assistant?
1. Slow Responses
- Overloaded inboxes delay replies, frustrating customers.
- Inconsistent SLAs erode trust and lower CSAT.
- Manual triage creates bottlenecks during peak demand.
2. High Costs
- In-house hires can cost $5k–$8k+ per month.
- Agencies often provide rigid packages with hidden fees.
- Scaling support up or down is expensive and slow.
3. Customer Churn
- Poor onboarding leads to lost revenue opportunities.
- Missed escalations drive higher churn and refunds.
- Lack of proactive support weakens long-term retention.
Growth Assistant is the easiest, fastest way to find Customer Support
No stacks of resumes, no hour-long interviews. When you partner with GrowthAssistant, we own the recruitment cycle so you don’t have to.
Match Guarantee
We ensure you’re paired with the perfect Growth Assistant to meet your business needs and can contribute to your growth goals.
Efficient Hiring
We manage recruiting and HR while providing ongoing training and personalized support for your assistant.
White Glove Support
Equip your Growth Assistants with specialized skills to help grow your business.
Transparent, Always
Simple, month to month subscription at $3-4k per month, per role.
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Case studies, playbooks, and thought leadership
Hiring a Customer Support FAQ
What daily tasks should I delegate to a Customer Success Assistant vs. what my CSMs should own?
Assistants handle ticket triage, FAQs, renewals tracking, survey follow-ups, and basic account updates. CSMs own escalations, expansions, and executive relationships.
How can a Support Assistant help improve first-response and resolution times?
They triage tickets immediately, resolve FAQs, escalate issues faster, and track response SLAs daily.
Which platforms and tools should a Customer Success Assistant be skilled in for 2025?
Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, Gainsight, ChurnZero, and AI tools like ChatGPT (for ticket drafts) and Gong (for customer insights).
How do Customer Success Assistants help reduce churn?
They track renewals, flag usage drops, collect feedback, and surface at-risk accounts early for CSM intervention.
Can a Customer Success Assistant help with community management or customer groups?
Yes. They moderate forums, respond to posts, and track engagement while surfacing key themes to CSMs.

Your Team
GrowthAssistant
Struggling to Keep Up with Customer Support Demands?
Hire a Customer Success & Support Assistant Today